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Colin H
1 reviews | Active since Aug 2020
16 Oct 2020, 09:25
Vodacom upgrade canceled?
My wife upgraded her contract 2 weeks ago. She got confirmation of the upgrade and that the phone would be delivered via RAM couriers this week. It hasn't arrived and according to Vodacom, someone phone 2 days to cancel the upgrade. So some **********ly contacted Vodacom with my wifes detailed to cancel her upgrade, is this what you saying Vodacom? Now she can't get answers besides, we will call you back.
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Replies (4)CH
Colin H's updateReviewer Update
16 Oct 2020, 10:46Despite several phones calls and messages, Vodacom still hasn't contacted my wife to address the query and they ignoring my messages on Facebook Messenger. Thanx for top service Vodacant..
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Colin H's update16 Oct 2020, 10:46
Reviewer Update
Despite several phones calls and messages, Vodacom still hasn't contacted my wife to address the query and they ignoring my messages on Facebook Messenger. Thanx for top service Vodacant..
Vodacom's replyOfficial
16 Oct 2020, 10:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Oct 2020, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Colin H's updateReviewer Update
16 Oct 2020, 11:03Been waiting since 09:30 for someone to call her as per message on Facebook Messenger... Won't hold my breath, you never do resolve queries anyway..
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Colin H's update16 Oct 2020, 11:03
Reviewer Update
Been waiting since 09:30 for someone to call her as per message on Facebook Messenger... Won't hold my breath, you never do resolve queries anyway..
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Colin H's updateReviewer Update
16 Oct 2020, 11:32Lol, Vodacom call centre won't assist me to resolve this as I am not the account holder, OK, But according to your staff someone phoned to cancel the upgrade, it wasn't my wife?? Very good security protocol.. And funny thing is, no one is phoning my wife back as promised to address the problem..
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Colin H's update16 Oct 2020, 11:32
Reviewer Update
Lol, Vodacom call centre won't assist me to resolve this as I am not the account holder, OK, But according to your staff someone phoned to cancel the upgrade, it wasn't my wife?? Very good security protocol.. And funny thing is, no one is phoning my wife back as promised to address the problem..