1 reviews | Active since Jan 2012
Vodacom Upgrade Call Centre
I have been constantly receiving calls from:
*** *** ***
Which I am led to believe is the Vodacom upgrade call centre. I have been receiving these calls since December 2020 and as I am stuck outside of SA I am unable to process my upgrade. I have requested that this call centre remove my number from their database as I get calls from them on average 9 times a week and that I will sort the upgrade out as soon as I return to South Africa.
These calls are now bordering on harassment as they continue to call even after numerous requests to remove my number from their system. Each time they call I am responsible for the international portion of the bill and this is now adding up. Should these calls not stop, I will be taking legal action to reclaim the payments I incur for every call received from this call centre.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent team for further assistance. Based on the feedback provided, the team has assisted and removed your number from our Sales/Marketing database.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to the relevent team for further assistance. Based on the feedback provided, the team has assisted and removed your number from our Sales/Marketing database.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,