GH
Gerhard H
1 reviews | Active since Jul 2014
26 Sept 2019, 12:12
Vodacom Upgrade
I was recently called by an agent to upgrade my phone, and proceeded with the upgrade. The phone I received was incorrect, and I've since called numerous times to arrange for collection, and was promised everytime that Ram will come and collect. It's been more than a month now, and after numerous conversations, I've had enough.
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Replies (2)
Vodacom's replyOfficial
26 Sept 2019, 14:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2019, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Oct 2019, 11:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply03 Oct 2019, 11:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, query has now been resolved. Regards Consumer Website Team