JB
Jaco B
1 reviews | Active since Oct 2020
06 Oct 2020, 14:37
Vodacom upgrade
i have been a vodacom client for more than 10 years i started on pay as you go and now i am on a red premium plus plan i had to go under debt review but my cell phone is not part of my debt review i have a debit order that goes off my account every month when i call customer care they say i should go in to a store with my bank statements and pay slip to see if they can adjust my score but its not a definite feels like I'm being given the run a round Oh and i have been paying R504 per month for the last year for a service i haven't been using the one thing the customer care did help me with
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Replies (2)
Vodacom's replyOfficial
07 Oct 2020, 07:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2020, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Jaco B's updateReviewer Update
08 Oct 2020, 12:40I have been to the store as requested by the customer care agent it could not be sorted I guess that's what it is I guess I'm just a small fry in your eyes I will have to take my R2800 to R4000 a month that gets debited from my account somewhere else worst service I have ever gotten
PS: DONT REPLY WITH THE SAME GENERIC COMPUTER RESPONSE IT SHOWS HOW LITTLE YOU
REALLY CARE
PS: DONT REPLY WITH THE SAME GENERIC COMPUTER RESPONSE IT SHOWS HOW LITTLE YOU
REALLY CARE
JB
Jaco B's update08 Oct 2020, 12:40
Reviewer Update
I have been to the store as requested by the customer care agent it could not be sorted I guess that's what it is I guess I'm just a small fry in your eyes I will have to take my R2800 to R4000 a month that gets debited from my account somewhere else worst service I have ever gotten
PS: DONT REPLY WITH THE SAME GENERIC COMPUTER RESPONSE IT SHOWS HOW LITTLE YOU
REALLY CARE
PS: DONT REPLY WITH THE SAME GENERIC COMPUTER RESPONSE IT SHOWS HOW LITTLE YOU
REALLY CARE