MN
Marian N
1 reviews | Active since Mar 2013
04 Sept 2019, 21:40
Vodacom Upgrade Blunder
I had a very unpleasant experience today. I wanted to upgrade my 2 contracts and asked that a call centre agent call me back . Caren phoned me at 16:07 and we agreed on 2 new co tracts 2 new prices etc and with recording etc was confirmed. She called me back at 16:49 to tell me she made a mistake and the amounts is almost twice as what she quoted me and what we sealed the deals on. So what now Vodacom? How can I co back on what was agreed on by your agent and recorded just to tell me you made a mistake? How does this happen? I promised our old phones to my sister! Now I must tell her sorry it is t happening! So so upset with Vodacom now !
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Sept 2019, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Sept 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Sept 2019, 10:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the social media team made contact and assisted with your query.
Regards Consumer Website Team
Regards Consumer Website Team
Vodacom's reply12 Sept 2019, 10:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the social media team made contact and assisted with your query.
Regards Consumer Website Team
Regards Consumer Website Team