1 reviews | Active since Apr 2017

14 Apr 2017, 12:56

Vodacom upgrade at Istore Gateway

<p>Contract to be upgraded</p> <p>Mr D I Fraser POBox 22 47 Mt Edgecombe Country Club 4300</p> <p>New phone requested to be upgraded</p> <p>Vodacom Contract still pending after 5 days of trying to update status and release the phone - service from Vodacom is beyond SHOCKING.</p> <p>It has caused delays ,6 REPEAT visits to the ISTore,all technical and suport staf at ISTore CANNOT release the new phone as upgrade cannot be uploaded and "status pending"</p> <p>Worst service delivery EVER form Vodacom and TODAY ALL Vodacom stores are closed.</p> <p>PLease action IMMIEDIATLEY.</p> <p>This will be escalated to the highest level of complaint from us to the Vodacom Head Office and Istore Head Office.</p> <p>Mr and Mrs Fraser</p>

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Replies (2)
Vodacom
Vodacom's reply14 Apr 2017, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Apr 2017, 11:12
Official

Dear David

As discussed, this matter has now been resolved.

Regards,

RJ