Vodacom Upgrade a mess

I tried all weekend 25-28March to upgrade online with no success, Phoned 1st thing Tuesday 29th struggled for 3hours to get someone to assist me with upgrade.<br> 1. Phone color online is silver yet now not available only white<br> 2. 3days later and still no phone<br> 3. Phone call center no-one know how to help or you never get to an operator<br> <br> Vodacom you don't give service anymore & your staff has no idea what's going on specially with some new system!<br> <br> Very very disappointing as been with Vodacom for 10years