QD
Qinisile D
1 reviews | Active since Nov 2021
23 Nov 2021, 17:52
Vodacom upgrade
I'm so disappointed with the service at Vodacom. I called their call center to cancel my contract with them as it was going to expire the following month. They then convinced me to not cancel and so I upgraded my line. We had an agreement as to how much I'm going to pay but to my surprise I'm paying way more by almost 700... I called in last month to query this ans they said it won't happen again but it I did and I'm not happy. Because then that means they **** to me.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Nov 2021, 06:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2021, 06:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
QD
Qinisile D's updateReviewer Update
25 Nov 2021, 21:54Thank you for your reply but up until today, no one has contacted me yet, if I was **** to when taking up my contract I'd like for it to be cancelled please. . . I've had a contract with Vodacom for 9 to 10 years this kind of service is really disappointing I must say. I'd like to be refunded or have the contract cancelled .
Last month when I called in I spoke to Thabisile Ntuli vodacom *** accounts department who promised that everything will be sorted out.
Last month when I called in I spoke to Thabisile Ntuli vodacom *** accounts department who promised that everything will be sorted out.
QD
Qinisile D's update25 Nov 2021, 21:54
Reviewer Update
Thank you for your reply but up until today, no one has contacted me yet, if I was **** to when taking up my contract I'd like for it to be cancelled please. . . I've had a contract with Vodacom for 9 to 10 years this kind of service is really disappointing I must say. I'd like to be refunded or have the contract cancelled .
Last month when I called in I spoke to Thabisile Ntuli vodacom *** accounts department who promised that everything will be sorted out.
Last month when I called in I spoke to Thabisile Ntuli vodacom *** accounts department who promised that everything will be sorted out.
QD
Qinisile D's updateReviewer Update
03 Dec 2021, 19:52Good day
I'm disappointed to learn that my query has been closed without being resolved as I received an sms this afternoon to notify me of that.
Earlier on I called Vodacom call center spoke to 3 different departments and no one can give me an answer, instead they were transferring me to the next department and the last consultant said she will excalate my query and I should expect a call back before close of business today which again didn't happen.
I can't reverse the debit order because I don't want to mess up my credit profile however I can not keep on paying for something that I don't know about.
According to Mohammad whom I spoke to when I did the upgrade telephonically I was going to pay R800 plus for my contract but less than 900...
If I was given wrong info when I was taking this line up, then really Vodacom needs to cancel my contract because that's not what I agreed to. All along I have been paying R1400 for both my 079 number and an 076 line which I took in December 2020.
For the 076 line I pay less than R500 a month and on the other line its supposed to be R800 some change, but I'm being debited R2090 something rands, how we got there I have no idea and no one seems to know.
I really need Vodacom to resolve this matter as soon as possible or cancel the contract for misrepresentation and misleading me as a customer.
I will try and call the number provided again tomorrow.
Thank you for your time.
Kind regards
Q.
I'm disappointed to learn that my query has been closed without being resolved as I received an sms this afternoon to notify me of that.
Earlier on I called Vodacom call center spoke to 3 different departments and no one can give me an answer, instead they were transferring me to the next department and the last consultant said she will excalate my query and I should expect a call back before close of business today which again didn't happen.
I can't reverse the debit order because I don't want to mess up my credit profile however I can not keep on paying for something that I don't know about.
According to Mohammad whom I spoke to when I did the upgrade telephonically I was going to pay R800 plus for my contract but less than 900...
If I was given wrong info when I was taking this line up, then really Vodacom needs to cancel my contract because that's not what I agreed to. All along I have been paying R1400 for both my 079 number and an 076 line which I took in December 2020.
For the 076 line I pay less than R500 a month and on the other line its supposed to be R800 some change, but I'm being debited R2090 something rands, how we got there I have no idea and no one seems to know.
I really need Vodacom to resolve this matter as soon as possible or cancel the contract for misrepresentation and misleading me as a customer.
I will try and call the number provided again tomorrow.
Thank you for your time.
Kind regards
Q.
QD
Qinisile D's update03 Dec 2021, 19:52
Reviewer Update
Good day
I'm disappointed to learn that my query has been closed without being resolved as I received an sms this afternoon to notify me of that.
Earlier on I called Vodacom call center spoke to 3 different departments and no one can give me an answer, instead they were transferring me to the next department and the last consultant said she will excalate my query and I should expect a call back before close of business today which again didn't happen.
I can't reverse the debit order because I don't want to mess up my credit profile however I can not keep on paying for something that I don't know about.
According to Mohammad whom I spoke to when I did the upgrade telephonically I was going to pay R800 plus for my contract but less than 900...
If I was given wrong info when I was taking this line up, then really Vodacom needs to cancel my contract because that's not what I agreed to. All along I have been paying R1400 for both my 079 number and an 076 line which I took in December 2020.
For the 076 line I pay less than R500 a month and on the other line its supposed to be R800 some change, but I'm being debited R2090 something rands, how we got there I have no idea and no one seems to know.
I really need Vodacom to resolve this matter as soon as possible or cancel the contract for misrepresentation and misleading me as a customer.
I will try and call the number provided again tomorrow.
Thank you for your time.
Kind regards
Q.
I'm disappointed to learn that my query has been closed without being resolved as I received an sms this afternoon to notify me of that.
Earlier on I called Vodacom call center spoke to 3 different departments and no one can give me an answer, instead they were transferring me to the next department and the last consultant said she will excalate my query and I should expect a call back before close of business today which again didn't happen.
I can't reverse the debit order because I don't want to mess up my credit profile however I can not keep on paying for something that I don't know about.
According to Mohammad whom I spoke to when I did the upgrade telephonically I was going to pay R800 plus for my contract but less than 900...
If I was given wrong info when I was taking this line up, then really Vodacom needs to cancel my contract because that's not what I agreed to. All along I have been paying R1400 for both my 079 number and an 076 line which I took in December 2020.
For the 076 line I pay less than R500 a month and on the other line its supposed to be R800 some change, but I'm being debited R2090 something rands, how we got there I have no idea and no one seems to know.
I really need Vodacom to resolve this matter as soon as possible or cancel the contract for misrepresentation and misleading me as a customer.
I will try and call the number provided again tomorrow.
Thank you for your time.
Kind regards
Q.