Vodacom upgrade

We yesterday decided to upgrade our contract. Now tracking the order Tobi said it was delivered. My wife wanted to follow up as it was not delivered and we still did not receive any tracking number. Vodacom phoned me to confirm everything. The lady could not assist and transfer the call to the next person... She just couldn't help.

Because I was not at my wife side this after Vodacom already did speak to me and I confirmed that I am traveling and could they please assist my wife.

This is bad our order was delivered but we have not tracking number and Vodacom worker Tina has problem