Vodacom upgrade 7 May unfulfilled

<p>I upgraded on 7 May 2017, but the device was never delivered, only a simcard. Vodacom agrees that this is the case, thus promised twice to collect the simcard and re-issue the device. I still have the si, and still do not have a new device, but i am paying for it... I am also 2 months into a new contract that I regret entering into as I would rather switch to better customer service.</p>