sS
sonet S

1 reviews | Active since Nov 2014

09 Feb 2017, 13:23

VODACOM UPGRADE

<p>Been hassling for more than a week to get an upgrade on my phone ********** 827. Lucky at Carnival Mall and Mpho (man) and Refilwe keeps on telling me they will come back to me... but each and every day for more than a week I need to contact back because they do not return my calls. You can really close this shop as the people are so ***********. </p> <p>I still have an issue and can not get my upgrade... Query was logged with Vodacom but the staff keeps on telling me when I phone Vodacom has not updated or fixed the issue.. Well I will cancel my long history with Vodacom now... and will go to a new service provider.</p> <p>Stores number ********** .</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2017, 14:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,