JR
Judith R
1 reviews | Active since Feb 2013
17 Sept 2019, 10:19
Vodacom upgrade
Vodacom did an upgrade on our contract without our appoval. They told us that we could do an premature cancellation, but we first have to pay the upgrade fee, which will be reversed. Now the want to cgarge us R1900 for the cancellation! This is *****!
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Replies (2)
Vodacom's replyOfficial
17 Sept 2019, 10:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2019, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Sept 2019, 09:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has been resolved. Regards,Consumer Website Team
Vodacom's reply25 Sept 2019, 09:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has been resolved. Regards,Consumer Website Team