Vodacom Upgrade ****

I received a call from IT Financial Services contracted by Vodacom concerning an upgrade as my contract ends on 30 July. I stated I was interested but would not agree to any upgrade until I had received the details of the amount per month and breakdown of the account. The call centre agent then said I would receive an email and sms with options to proceed or cancel the deal if I did not want to proceed with the upgrade. She deliberately misinformed me as there was no confirming email and the sms that was sent to me, had no process or cancellation option . I also received a further sms stating that the courier service would send me a waybill number regarding delivery of a new cellphone. I phoned Vodacom today and they said they cannot cancel the deal but that I must reject the delivery as this will lead to a cancellation of the deal (which I had not sanctioned in the first place).... so, where is the recording of the conversation that took place with the sales person from I Talk Financial Services? What a ****! Vodacom you need to stop contracting to outside companies and manage upgrades via your Vodacom shops only!!