Vodacom Upgrade

<p>On 12th December 2016 I put in an application for an upgrade on my phone as I was due for one. On the 12th the service representative called me and confirmed the details of the phone that I wanted to upgrade to and the plan. He confirmed my delivery address and everything was in order and that I could expect the phone in 3 to 5 working days. It is now 21st December and after making enquiries since last week I have been shifted from pillar to post without a direct answer. Yesterday I finally spoke to a representative that told me that the phone was 'stuck' in confirmations? What the hell does that mean and why is it up to the CUSTOMER to ensure that it gets 'unstuck'. I was told by this representative to call a number ********** which is 'validations'. After speaking to a 'validations' representative I was told I would receive call from 'confirmations' to which I never received a call. I followed up again on Wednesday 21st to be told by a representative at 'validations' that their system is offline and to call back in an hour. I stated why is it that the customer should be following up with them. WE ARE THE CUSTOMER they should be following up with us. She mentioned to me that representatives are not allowed to phone out! what a load of **** if I have ever heard. For an organisation as large as Vodacom and I have been your customer for over 15 years now you would think that one would get a little bit more of service than a call back in an hour. ***. Shocking, disgusting service. I have now decided to cancel and not renew my contract with Vodacom and will move to your competitor. Time for you guys to catch a wake up with customer service and send all your representatives on training and that they pick up on the details of customers and return phone calls and follow up on pending transactions.</p>