VODACOM UPGRADE

After months of fighting with Vodacom for showing me I can upgrade (See attached tge screenshots). Just to be told I can only upgrade 1 June 2024. I am very frustrated and unhappy with Vodacom for making such a error on their side, however I left it as Vodacom just pulled up their shoulders saying there is nothing they can do about it. Today I tried to upgrade on my router for the deal of : Home Internet 50Mbps (1TB) Vodacom S90 4G LTE CAT6 Router, R399.00x36. Just to get this notification : This application cannot be submitted An application you submitted to Vodacom in the past 60 days was declined, which means that we cannot process a new application yet. Please try again 60 days after your previous application was declined. How is all this possible, this only shows me that Vodacom doesn't care about clients. I have to fight every single time,just to walk into a wall with them.