BM
Beatrice M

1 reviews | Active since Dec 2013

12 Dec 2016, 10:53

Vodacom Upgrade

<p>i recently upgraded my contract with vodacom. Firstly i was sold something that was out of stock, had to wait almost a month to get the phone. When i was upgrading i asked the consultant that i need a phone that takes beautiful pics as i will be using this for business and after a month of waiting i received a phone with 2mp, what a joke. I cant believe that after a loyal 10 years, this is the thank you, i get. After receiving the phone i called the following day to ask the consultant to please sent the courier guys to come pick up so i can upgrade to another phone, and i called in again this morning only to be told that the other department did not issue a pick up note, Highly dissappointed by your service</p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team