VODACOM upgrade

Item: Vodacom
Rating: 1

I have been a customer of Vodacom for 38 years . Ordered an upgrade 6 weeks ago . Between them and Ram it has been a merry go round . I cant phone *** as due to the number of calls i have had to make to sort out , my number blocked due to fear of ***** .

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 Nov 2023, 10:10

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Nov 2023, 10:10

Official

's updateReviewer Update

16 Nov 2023, 08:36

I received phone calls and feedback from Vodacom yesterday . They put mi in touch with the Vodacom store in Melrose arch . I sorted the upgrade with them . I received an email at 12.30 confirming the upgrades were reversed and i could do through the store . I work 115km from Melrose so left early to get to the store by 5.00 pm . On the way i received a SMS giving my quotation number . I arrived at the store . THE UPGRADE DEPARMENT HAD GENERATED THE ORDER AGAIN > IT SAID WAS ON BACKOERDER AND I COULD NO PROCESS MY ORDER AT THE STORE AS ARRANGED .

Vodacom : What about customer care???

's update16 Nov 2023, 08:36

Reviewer Update