Vodacom upgrade

<p>i am a contract customer at Vodacom for about 12 year and have currently 3 contracts with them that is paid up in full . I lost my work and where some time without any income and still i put Vodacom 1st on my priority list to keep them up to date at all time. some of my other debt got behind because of that. For the last couple years the minimum that my account was with Vodacom was about R3500P/M and goes up some months to R6000P/M. After all this that i spend with Vodacom they refuse to upgrade my contracts due to a (bad) name at ITC. i went to Game Kathu and the Vodashop in Kathu mall to upgrade and the answer stays the same. SORRY SIR YOU ARE A VERY GOOD CUSTOMER OF VODACOM BUT WE CANT UPGRADE YOU DUE TO YOUR ITC PROFILE. This is a load of **** and i am considering to go another provider that is willing to help me. I cannot believe that after all this years with Vodacom they refuse to upgrade my contracts.</p>