Vodacom Upgrade

For a start I am writing this on behalf of my wife. We have been trying to upgrade her contract online for a while to no avail to which we then decided to just go to Vodaworld directly and do it in store. The staff was very helpful and friendly and were properly informed on products. We had however decided prior to going what we wanted to get. The problem with the online upgrade was that is states that she can online upgrade on 28 November 2016. Yes 28 November 2016. We are not time travellers just yet. Next thing was in store the system had indicated that there was an open Quote so the upgrade could not proceed until such quote had been resolved. I stood behind the sales lady who even worked just over an hour longer than her usual hours trying to find this particular Qoute which on her side could not be found. I saw this with my own eyes. There was none. The sales lady called a guy over to see if he can resolve this issue and he then assured my wife that he will contact her with an update today. This did not happen today. So we still do no know what is going on. My wife has been a Vodacom User on the same contract since 1997. For her line of work Vodacom has the required coverage reliably unlike other networks (which I am on). We would really like the issue resolved so that we can get a new mobile phone so we can stay connected.

Thanks in Advance. P.S. We will go back to Counter 35 once we know we can get it done.