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Lené Venter

1 reviews | Active since May 2019

20 May 2019, 09:22

Vodacom Upgrade

I've upgraded telephonicly the 9th May. As per Vodacom consultant my order isn't even processed yet for delivery. Every consultant has different feedback, from they can't find my number to they have a back log on upgrades. Last year it took 3 days and I got my new phone

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Replies (3)
Vodacom
Vodacom's reply20 May 2019, 10:13
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 May 2019, 10:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 May 2019, 08:08
Official
 Dear Lene 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,