NL
Nathan L
1 reviews | Active since Jan 2016
01 Mar 2019, 09:41
VODACOM upgrade
Trying to apply for an upgrade to an S10 plus how ever when I got called I received no confirmation email and when I checked today the deal with the 128GB s10 plus and the galaxy watch 46mm was no longer on the site. I app**** again and the only option was the 512GB s10. I would please like to find out which one will be processed since I can't get hold of the upgrade call Center no one answers and I wait for a consultant for long.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Mar 2019, 10:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2019, 10:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NL
Nathan L's updateReviewer Update
01 Mar 2019, 11:41I will be waiting for the call so far nothing.
NL
Nathan L's update01 Mar 2019, 11:41
Reviewer Update
I will be waiting for the call so far nothing.
NL
Nathan L's updateReviewer Update
04 Mar 2019, 12:383 days have passed and still nothing and all the devices are out of stock. What horrible service.
NL
Nathan L's update04 Mar 2019, 12:38
Reviewer Update
3 days have passed and still nothing and all the devices are out of stock. What horrible service.
Vodacom's replyOfficial
04 Mar 2019, 14:20Dear Nathan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply04 Mar 2019, 14:20
Official
Dear Nathan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,