Vodacom upgrade

On the 23/11/2017 I did my upgrade online as it was due for an upgrade. I received the confirmation email on the 23/11/2017 that my upgrade was confirmed. A week later I phoned to confirm my order and the lady said that their upgrade department will phone me and that I can accept my delivery between the 1st and the 7th of December 2017. On the 18/12/2017 I phoned there upgrade department again to follow up on my upgrade as I did not receive a phone call from them or a delivery of my upgrade. This was done on the black Friday specials they had on there website and I would not have paid the admin fee of R150.00 for the upgrade. On my phone call on the 18/12/2017 I was informed that my upgrade was cancelled. I never got a phone call from Vodacom or any explanation on why this was cancelled. On the 18/12/2017 I went to the Vodacom shop at The Grove Mall to do my upgrade. Mike assisted me after I was waiting more than an half an hour in the shop to be helped. My upgrade was done, I paid the R150.00 admin charges as they requested. The special in the book stated that I get a bluetooth speaker with my upgrade. I have asked him if my current sim card will fit in my new upgraded phone. To my surprise my current sim card do not fit in my new upgrade phone. Now I will have to pay for a sim swop as well. I am very disappointed in the service recently from Vodacom. Vodacom just don't care about their clients anymore.