JV
Johan V

1 reviews | Active since Dec 2017

04 Dec 2017, 17:45

Vodacom upgrade

Hi i went ro vodacom in last week to see if i can get a prem upgrade aa the lady told me yes you can but need to phone upgrade department as i did see in the cataloug what i want..i phone them and did the deal and they never told me sorry mam you dont get the voucher after i got the phone and ask them they say they not the same aa the store ppl but please in my eyes if you phone upgrade downgrade or store from vodacom they are the same company.they dont want to give me the same as in store.that is unfair why.

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2017, 06:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Dec 2017, 16:35
Official

Dear client,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Please refer to the email which I have sent for feedback on this correspondence.

Warm regards,

SS