Vodacom upgrade
<p>On the 19th i requested a upgrade on my account to this day i still haven't received my phone all i keep getting upgrade quotations and cancellations and sms's to say my order is complete but nothing else? No calls to confirm delivery nothing. When i call vodacom they say they will call back but nobody ever does!!</p> <p>Previously i upgraded i got my phone the next day??? </p>
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Replies (7)0
Replies (7)'s updateReviewer Update
25 May 2016, 15:12Perhaps i should cancel my upgrade and account and move to a operator that actually wants my business???
's update25 May 2016, 15:12
Reviewer Update
Perhaps i should cancel my upgrade and account and move to a operator that actually wants my business???
Vodacom's replyOfficial
26 May 2016, 05:38Dear Customer,
We have received your Hellopeter complaint and would like to assist.
Kindly provide us with a contact number to call you on, as well as the mobile number in question.
Regards,
Escalations Support Desk
Best regards,
Vodacom's reply26 May 2016, 05:38
Official
Dear Customer,
We have received your Hellopeter complaint and would like to assist.
Kindly provide us with a contact number to call you on, as well as the mobile number in question.
Regards,
Escalations Support Desk
Best regards,
's updateReviewer Update
26 May 2016, 06:140 8 2 4 5 seven 3 9 5 seven
's update26 May 2016, 06:14
Reviewer Update
0 8 2 4 5 seven 3 9 5 seven
's updateReviewer Update
26 May 2016, 10:58received one call and a promise to call me back???? guess what??? no call back.....
COME ON VODACOM! HOW HARD IS IT TO COME YOUR CUSTOMERS UPDATED!!!!!????
's update26 May 2016, 10:58
Reviewer Update
received one call and a promise to call me back???? guess what??? no call back.....
COME ON VODACOM! HOW HARD IS IT TO COME YOUR CUSTOMERS UPDATED!!!!!????
's updateReviewer Update
27 May 2016, 11:16still no call back.... all i get is a call in the morning asking if someone has called me back? answer is always no... and get told someone will call me back...
please can someone contact me so that I can now cancel my contract....???
's update27 May 2016, 11:16
Reviewer Update
still no call back.... all i get is a call in the morning asking if someone has called me back? answer is always no... and get told someone will call me back...
please can someone contact me so that I can now cancel my contract....???
's updateReviewer Update
31 May 2016, 11:13almost another week and still no upgrade phone! seems to be no communication from vodacom on this matter either.... what is the issue? why am i not receiving my upgrade?????
's update31 May 2016, 11:13
Reviewer Update
almost another week and still no upgrade phone! seems to be no communication from vodacom on this matter either.... what is the issue? why am i not receiving my upgrade?????
's updateReviewer Update
31 May 2016, 11:37received the phone now, vodacom needs to shape up on its communication
's update31 May 2016, 11:37
Reviewer Update
received the phone now, vodacom needs to shape up on its communication