Vodacom upgrade

I called Vodacom on the 14 wanting to add VAS on one of my numbers and the consultant who sounded as if he was trying to be helpful offered to work on my numbers and bring my bill down. I repeatedly mentioned that I don’t want to be upgraded and he promised on a migration. To me my surprise 2 of my numbers where upgrade now it’s a mission for Vodacom to do upgrade reversal, worst part no one is giving me feed back. They are now making their problems mine telling about wanting me to wait whilst they submit a service request. This is just bad service