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Melany M
1 reviews | Active since Dec 2013
11 Apr 2023, 15:27
Vodacom ******* Upgrade
Vodacom upgraded my contract without my consent. When I call they put me through to different departments and then eventually cut the call, every single time. They said it is going to take 30 days to sort out. They made the mess and now I must suffer because they cannot fix the problem. I want to do an upgrade on my phone, I cannot because they have already done their own upgrade
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Replies (2)
Vodacom's replyOfficial
12 Apr 2023, 07:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Apr 2023, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Melany M's updateReviewer Update
14 Apr 2023, 11:15I would like to thank Vodacom for responding to my query. Marlon contacted me and assisted me immediately with my query and it was sorted out within the hour. He also did a follow up call as he promised
I think that these things can be avoided though if the individuals who take it upon themselves to do whatever they want to is taken to task and not allowed to get away with it.
I think that these things can be avoided though if the individuals who take it upon themselves to do whatever they want to is taken to task and not allowed to get away with it.
MM
Melany M's update14 Apr 2023, 11:15
Reviewer Update
I would like to thank Vodacom for responding to my query. Marlon contacted me and assisted me immediately with my query and it was sorted out within the hour. He also did a follow up call as he promised
I think that these things can be avoided though if the individuals who take it upon themselves to do whatever they want to is taken to task and not allowed to get away with it.
I think that these things can be avoided though if the individuals who take it upon themselves to do whatever they want to is taken to task and not allowed to get away with it.