JE
Janine E

1 reviews | Active since May 2016

16 May 2016, 13:43

Vodacom upgrade

<p><span style="color: #555555; background-color: #ffffff;">Can someone please tell me why I am getting discriminated against for not having a debit order each month for my Vodacom bill,but I do an EFT before payment is due every month. Now I am told that I can not upgrade because my Vodacom profile is too "small". I have been a Vodacom customer for over 8 years now and this is what I am getting. I can not believe that it was much easier for me to open an account with them with just a 3 month old store account,just to say I am credible. I now have much more credibility than I did,but I am being told that I can not upgrade due to the fact that I pay EFT. Please explain this to me,otherwise I am moving to another service provider</span></p>

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Replies (1)
Vodacom
Vodacom's reply17 May 2016, 05:33
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team