1 reviews | Active since Aug 2009
Vodacom Updrades sourcing custpomers to do their work
I logged a query at Vodacom Upgrades on the 16th of May 2018 and were told i would get feedback within 48h. 24th May today still no phone call.
I upgraded at Makro and the forms were never submitted to vodacom, Vodacom renewed my contract but never updated my upgrade date.
As customer i had to contact Makro to source the original docs and send it to Vodacom, I as customer had to contact vodacom to do something about it on their side.
I am not employed by Vodacom so why should i do their job??????????
Still no answer, i would just like to upgrade. Maybe its time to Upgrade to FNB Connect!!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)