1 reviews | Active since Jan 2013
Vodacom Updgrade Delivery Issues
I have been a loyal Vodacom customers for many years and I have remained a Vodacom customer for various reasons. One of the services that I enjoy is the Upgrade online. I am very fami**** with it and works well. This time however I have not enjoyed my experience. I did the upgrade via phone on the 10th of May - I received the call from the confirmations department on the 11th of May at about 9am. Under normal circumstances - I would have received the phone on the 12th of May but I didn't.
The only message I received from Vodacom is that the order has been successfully processed. No message to say the order has been dispatched. When I call Vodacom then all this say is the order must still be dispatched and they can't tell me by when it will be dispatched. I am trying to work around this order being delivered. Can someone just inform me when it will be dispatched? Is there a backlog? The call centre agents can't assist. Its frustrating having a call centre but the users are not equipped to answer questions!
My order number is: K*** The cell phone number I upgraded is: *** I can be contacted on: ***
Best regards,
Best regards,
Its almost 1pm and I am still waiting on someone to call me. I have also not yet received a message to say the phone has been dispatched. What is the hold up? This is really poor service as you told me at 10am someone will call me. 3 hours later and no one has called yet!
Its almost 1pm and I am still waiting on someone to call me. I have also not yet received a message to say the phone has been dispatched. What is the hold up? This is really poor service as you told me at 10am someone will call me. 3 hours later and no one has called yet!
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,
Apologies for any delays and inconvenience this may have caused. Regards Consumer Website Team
Best regards,