GZ
Gail Z
1 reviews | Active since Jan 2016
01 Jul 2021, 11:01
Vodacom up to their useless tricks yet again......
have been trying to cancel a contract on the *** number. Oh what a friggen joke. Keep getting a message saying You will receive an SMS with your exact cancellation. Until such time you Vodacom Contract Cancellation is not confirmed. So does that mean Vodacom will just keep billing you because their system doesn't work. But you don't speak to a real live person only a recording. HOW DO WE CANCEL A CONTRACT??? This is actually for a contract that we didn't ask for. It was tacked onto a contract we did want but now if we dont get it cancelled Vodacom will start billing us as the 2 years is up. It has never been used nor will it be used.
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Replies (1)Vodacom's replyOfficial
01 Jul 2021, 11:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2021, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
