Vodacom, Up to their old trick again.

If I could give a zero star rating, I would. I have been doing business with Vodacom for more than 20 years. My wife gave her old contract number to her mother and changed it to a pay as you go. For some reason this has broken Vodacom's system. Mother-in-law got a new phone and just wanted to do sim swap so that she can continue to use the number that she has been using for almost 5 years. We have been struggling for almost 2 weeks just to do a sim swap on a pay as you go sim card. We will now be going to MTN, I will also be urging the fellow directors at my company to do the same for our business contracts as well, as Vodacom is no longer the best network in the country. Their service has deteriorated massively and their coverage is spotty at best. Can't recall when last we didn't have a dropped call. In fact it happened during another wasted 30 minutes with Vodacom on the phone today. Thank you for being completely and utterly useless.,