Vodacom up to s...t

I was due for an upgrade. No shop could find my account not with my id nor account nr. Refered to technitions. They eventually got it again. Apparently I could not affort a A56 with the watch as an upgrade but they *******ly migrate 2 contract now my payment is R400 MORE not even the number that is due for an upgrade the other number. How can i not be able to get the A56 with a watch but you want to upsize my account. A week of ****! They cancelled the migration. I was not even aware of the migration saw it on the 1st. They told me I will pay the account at the end of oct it will be back to normal on Nove. Guess what this morning they tried to debit my account for almost R1600. I am so fed up. I want the recording where I gave permission to anyone to migrate to a bigger package. The customer care said. Yes, I know this ******* migrations is a problem at our company... seriously... fix it! Now again i will be debited nov.. how must i pay for your ***** up!