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Selwyn Y

1 reviews | Active since Mar 2020

18 May 2022, 09:28

Vodacom up to old tricks

Without saying as much, Vodacom's tele-operator called me a ****.

I was abroad for period mid-January to mid-May. I had my cellphone and SIM card with me but did not have International Browsing. The only time I could use my phone was when in a wifi zone.

When I left South Africa I had R86.90 in airtime. On my return I had R6.90. Vodacom's tele-operator refused to accept my word that I had the phone abroad with me. She insisted that I had given it to someone in South Africa to possibly use in my absence. This was definitely not the case.

Resultantly, I am R79.00 poorer, and Vodacom is R79.00 richer.

Definitely not the way to build good customer relationships. I am seriously considering a move to TELKOM. Their offers are far better than all the other providers.

0
Replies (2)
Vodacom
Vodacom's reply18 May 2022, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
SY
Selwyn Y's update18 May 2022, 16:49
Reviewer Update
A totally unacceptable reply, when the operator "called me a ****," and was not prepared to listen. Following Vodacom's written response to my complaint, my respect for the entity is at an all time low.