CK
Cobus K

1 reviews | Active since Jul 2011

02 Dec 2022, 11:01

Vodacom Up-Sell ****

For someone who is a Vodacom Contract Customer for only 9 months, i'm disappointed and shocked by the calls i get from Vodacom trying to up-sell. Trying to push me from a 50min 500MB contract to a 100min 1GB contract. No matter how much i say that i do not need it or am unlikely to fully utilize such an upgrade as i barely use all my minutes and data at the moment, still they push. The "upgrade" would then cost me R93 more per month and even though i repeatedly said i would rarely benefit the response is always: "I will benefit later in my contract when i might call more or use more data" Vodacom. my contract is R797.99 per month, the most i've spent per month so far is R832.98. Why are you pushing an upgrade on customers who clearly do not need it? It would be a different case if I was spending R200 a month extra on calls and data but i clearly do not. After multiple times of trying to explain to your salesman how the math do not make any sense they keep pushing me to upgrade. What ***** would spend almost R100 a month on something they aren't using currently just in case they do need it in the future. Why are your salespeople so pushy? After 12 minutes of this i just hung up. Listen to the recording, i beg you. Do not contact me for upselling in the future. If i need it, i will contact you.

0
Replies (1)
Vodacom
Vodacom's reply02 Dec 2022, 11:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team