PP
Pretesh P

1 reviews | Active since Jul 2011

06 Nov 2019, 14:28

Vodacom unwilling to help

I signed up for an open contract for R45 per month x 24 months, which gives me 500mb and 500mb night owl data. It turns out i am not on an open contract and Vodacom are unwilling to migrate me to an equivalent open contract, instead they only offering me packages which now cost more then R200 per month. Absolutely terrible now i am stuck with a contract which i cannot use.

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2019, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team