Vodacom, unwilling to help, and quick to pass you on.

<p>Since April these year I have been struggling with Vodacom charging me for a line I should be getting for free, but that is not the main reason I am on here today. On the 19th of November I went to East Gate to visit the customer care, as the never got back to me from my last visit, upon arriving they were closed down, NO contact number or new address. All that was on the window was a sign stating please visit our store next to Wimpy. So we went to that store, I approach a female staff member ,(wearing a green top) and asked if they were the new customer care, she then rep**** very sarcastically NO, they moved to New Town, I then asked where is New Town, to which she rep**** even more Sarcastically 'in jhb,' I then rep**** WHERE in jhb, she rep**** with a ,'don't you know NEW TOWN' at this point I was fumming, if I knew where new town was I wouldn't need her sacarastic ******** help. I find that all Vodacom staff from the EAST GATE MALL, GALLAREIA, EAST RAND MALL and the CALL CENTRE'S are there just to earn a pay check and have no concern for service, or customer care, I suppose this message will have no effect as the managers are normally the worst. </p>