Vodacom unwilling to help

Vodacom My sons still have no handsets and because you have not reversed the upgrades we cannot do anything. The upgrade dates still say December 2019 when it should be December 2017. I don't know how you can expect us to pay for something we don't have! Please note that I emailed proof to your social media section showing that both handsets have been returned. There is an affidavit and copies of the Ram couriers way bill. I feel that the onus is on Vodacom to rectify as soon as possible and provide us with proof that it has been done. Making us pay for something we don't have is surely a breach of contract. I feel That I should ask you to cancel these contracts as you have no more credibility with us and we cannot trust you to be willing or able to assist us! I have several reference numbers but that is as far as things go and NOBODY has the decency to come back to us with follow up information. Ref : 1- ********** ********** Ref: 1- ********** ********** ***~V4LP ***~RQQS I can continue adding more reference numbers but I think you can understand how frustrating this has become! This has been a struggle since September! PLEASE INVESTIGATE AND CORRECT ASAP!