JP
Jessica P

1 reviews | Active since Dec 2016

21 Jun 2023, 14:02

Vodacom unwilling to cancel contracts to exploit users

Vodacom REFUSES to cancel my contract now for end of August 2023. I have to wait until there is exactly 30 days left of my contract before I can cancel without any penalties. If I happen to forget and call them with 29 days left on my contract they will not cancel it, as per the agent. They will place me on a month to month and I have to wait another month to cancel it. My contract has been with Vodacom for more than 15 years and they are STILL providing **** service.

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Replies (1)
Vodacom
Vodacom's reply21 Jun 2023, 14:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team