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douglaso.walker douglaso.walker
1 reviews | Active since Sept 2016
24 Mar 2022, 18:38
Vodacom unwilling to assist with change of contract
I have been trying for months to change my mother's phone to prepaid- she suffers from Dementia and is unable to use the phone snd therefore unable to instruct the Vodacom staff to cancel her contract. Even though we have power of attorney it is impossible to get this changed
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Replies (2)
Vodacom's replyOfficial
25 Mar 2022, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Mar 2022, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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douglaso.walker douglaso.walker's updateReviewer Update
16 May 2022, 09:41Please note that this has not been resolved as the debit order was processed on 1 April again. Please assist.
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douglaso.walker douglaso.walker's update16 May 2022, 09:41
Reviewer Update
Please note that this has not been resolved as the debit order was processed on 1 April again. Please assist.