jj
joubert.rika joubert.rika
1 reviews | Active since Jul 2016
22 Aug 2022, 08:36
Vodacom unwilling or unable to release my data on my uncapped sim after a sim swop
I did a sim swop on Wednesday 17 August. I have a uncapped wifi rooter on contract. Since then, I have had no data on the sim and having spoken to AT LEAST 5 consultants, complaining on Vodacom's FB page, all I have to show after 5 days (FIVE DAYS) is a reference number. This is pathetic. All they are asking (even this morning on day 5) is time for them to follow up.
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Vodacom's replyOfficial
22 Aug 2022, 09:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Aug 2022, 09:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
jj
joubert.rika joubert.rika's updateReviewer Update
22 Aug 2022, 12:04STILL NOTHING NO CONTACT NOTHING AFTER 5 DAYS!!!!!
jj
joubert.rika joubert.rika's update22 Aug 2022, 12:04
Reviewer Update
STILL NOTHING NO CONTACT NOTHING AFTER 5 DAYS!!!!!