1 reviews | Active since Feb 2016
Vodacom unwanted data
I renew my contract December 2017 and suddenly in May 2018 my subscription fee was increased R 40.87 per month excluding vat. I am on a Smart Top Up S contract, no I ********** -0. On my query first on 25 May 2018 @ 15h38, speaking to Lulama, I was told that according to my contract Vodacom can increase my subscription. I ask her that somebody with more authority must phone me to get more clarity on this matter. Hearing nothing by 12 June 2018 I again phoned at 12:16, speaking to Qaqambili, I was told that my monthly data allocation was increased trying to justify the increase. Nobody contact me to inform of the increase. I would also not agree to it as I am not even using all the data I am currently get.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have mailed you further feedback.
Regards
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that we have mailed you further feedback.
Regards
Vodacom Consumer Website Team
Best regards,
