OvdV
Oelof van de Vyver

1 reviews | Active since Feb 2016

18 Jun 2018, 11:12

Vodacom unwanted data

I renew my contract December 2017 and suddenly in May 2018 my subscription fee was increased R 40.87 per month excluding vat. I am on a Smart Top Up S contract, no I ********** -0. On my query first on 25 May 2018 @ 15h38, speaking to Lulama, I was told that according to my contract Vodacom can increase my subscription. I ask her that somebody with more authority must phone me to get more clarity on this matter. Hearing nothing by 12 June 2018 I again phoned at 12:16, speaking to Qaqambili, I was told that my monthly data allocation was increased trying to justify the increase. Nobody contact me to inform of the increase. I would also not agree to it as I am not even using all the data I am currently get.

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Replies (2)
Vodacom
Vodacom's reply18 Jun 2018, 12:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Jun 2018, 12:46
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Vodacom Consumer Website Team

Best regards,