GB
Gavin B

1 reviews | Active since Feb 2020

29 Feb 2020, 19:26

Vodacom unusable in Pietermaritzburg since October 2019

I live in Montrose in Pietermaritzburg. My community has been unable to use Vodacom reliably since October 2019. As a community be have literally logged hundreds of faults with Vodacan't. Their response, thankk you, the problem has been resolved, your call is closed.

When they did actually respond, after a large national company based in the area threatened to cancel their 2000 odd subscription, they cited load shedding as their excuse (we had no load shedding for weeks during the time we were complaining).

Today, we have had NO, NONE, NIKS, LUTHO, ZERO connectivity in PMB, Hillcrest and surrounding areas. I got through to their call centre who (a) told me I must be imagining things, and (b) told me there were no recorded issues.

Vodacom, you are useless lying money *****ing ******. I want to terminate all of my Vodacom contracts, at your cost, as you are not delivering my the service I pay for.

STOP USING VODACOM - since they started their roaming agreement with Telkom at the end of 2019, their network has become diabolically unusable. They will tell you this is unrelated, unfortunately the timing of the demise of their services is 100% aligned.

Pathetic and utterly useless with zero integrity and ability to be honest with its customers.

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Replies (1)
Vodacom
Vodacom's reply29 Feb 2020, 21:49
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team