AB
Andre B

1 reviews | Active since May 2013

07 May 2015, 17:16

vodacom ************* and unrealiable

I logged a complaint about a substantial data bill received two months in a row.<br> I was told it was my fault and I had to pay. So I did. I also migrated my contract because it was due for upgrade to a top up contract on a 2gig top up for R99pm and I signed a migration form accordingly effective 01/04. <br> I get a bill today for R2100 even though I'm on a top up contract. I'm disgusted by vodacom now outright defying my wishes and *****ing my money! I tried their contact centre. I was transferred to account enquiries. I held for 10 minutes, was asked to enter my cellphone number and then got cut off. I shouldn't have to be the one fighting for a bill I don't owe!! Contract cellphone number ***

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Replies (1)
Vodacom
Vodacom's reply08 May 2015, 14:04
Official
Hello tottas,

Thank you for the posting.

This matter will be escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team