Vodacom, ************* and ***********

I app**** for a new fibre installation on 18 February. I was told it would take up to 21 days for the line to be installed and given a free LTE router in the interim. I followed up about 2 weeks later to find out progress of line installation only to be told it is till in process and I need to wait to receive an SMS or email communication. I received nothing. Following up again about a week later I was told that I had not asked for the line installation to be processed??? What?! Yes, the process is that the customer has to call back once you have the LTE up and running to ask for them to activate the installation, and from THAT date it will take 3-4 weeks now for installation! No one tells the customer this at any stage of the contract signing process. I have tried on numerous occasions to escalate this now to management, I simply get no reply. The consultants are so disempowered they can assist with nothing outside of the limited, scripted tasks given to them. They cannot speak to a manager themselves and can only send emails to them. Not one consultant has taken accountability and followed my complaint through until a result was achieved, and on at least 3 occasions after regurgitating my story yet again, the consultant asks me to hold 'while they check' and then simply put me back in the queue and I end up with another new person on the line who has never heard of the person I had spoke to moments before. I am unable to reach a manager despite at least 4 promises that the problem has been escalated to a manager to resolve and that they would get back to me. Vodacom, you breached a contract which stated that I would have fibre installed within 21 days of my order, it has been over a month now and I still have no clue when I will get my fibre line installed. Incompetence. No accountability. False sales promises. No customer-centric escalation process. No commitment to resolving service delivery problems. Uninterested and inefficient management team. This is what I associate with your brand.