JB
Jan B
1 reviews | Active since Nov 2013
06 Dec 2022, 10:53
Vodacom *************
Twice did an upgrade and migration. Saw that the facts provided was incorrect. I cancelled the 1st upgrade. Vodacom does not have a record of the cancellation. 2nd migration... on the 30 Nov. I see again incorrect information . I call to cancell after I received the email. I call on the 6th of December and no...... not cancelled!! again!!! no record! Now I'm told that I will be liable for costs!! Twice they fail on their side, and twice there is nowhere for me to go. *****!
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Vodacom's replyOfficial
06 Dec 2022, 12:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Dec 2022, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team