Vodacom untrained staff

In January 2023 I checked online and Fibre was available in my area. Contact Vodacom fibre and the lady kosmo said yes she checked the map Evotel will be supplying. Router wad delivered by Ram. Instalation process was sceduled for 14 days. Then suddenly this lady contacts me stating I must cancell the fibre Evotel NO LONGER PROVIDES FIBRE in Tarlton area. She could not give any answers to why this took place. I then did my own investigation. One of your other fibre consultants said kosmo should not have gone ahead and ordered everything,but confirm adress first. They then checked snd found there is fibre but your maps are outdated. Stil no fibre. I had to cancell the open inquiry as i can not do anything on my profile. No explination nothing no update nothing.....I still have the Router....anotger consultant said drop it at vodacom store.. ..They refuse to take it no help there Vodacom keywest lady so rude and lazy had to phone fibre myself. I habe 3 contracts with Vodacom. Ram was to pick up Router. Vodacom contacted me and stil no collection. Is there fibre? Is there no fibre? Nice service from Vodacom fibre . Do you even care about the Router. Vodacom staff are either overwelmed or not trained . Did this person let the deal go thrue just for the commission she will receive or make her sale target. Tarlton