Vodacom unsolvable package deal !

Vodacom has upgraded my contract plan without my consent. They have given me 20GB of data for the past 3-4 months. I have complained about this and each and every time my account goes up from R1027, to R1348, to R1645 and i am been told it will be fixed next month. Finally, on Teusday morning i spoke with a guy who sounded like he was clued up and send me a ref nr, the money will be refunded within your account in 24hrs, he said, and we will credit your account. He also apologized. The next working i received an sms from the bank, saying money went off my account, thats right, not a refund but another debit order of R240 Vodacom. Know today 05.08.2022, i am being told i was charged for a migration fee to go back on my old contract. How can you be charged for something you have never agreed to, and now again be charged for getting it fixed LOL what a joke!

i have phoned more than enough times, logged calls, received promises and ref nrs, and for what, just to be told, please hang on Sir we will transfer your call. I wish that the top management at Vodacom would experience what i have been through and tell me if they would react like i did and if they would take this nonsense. If there is anyone out there who still works at Vodacom and cares about their company please phone me