PW
Philippa W

1 reviews | Active since Feb 2019

08 Feb 2019, 10:34

Vodacom ************ insurance cover

When renewing my contract in January, Vodacom added 2 insurances without my permission: 1) Quicksim insurance: R5 per month 2) Contract cover insurance R6.08 per month I was told that after I receive the first invoice, I can call in to cancel these covers.

I have been on the phone for over an hour today. Nobody answers the phone at the designation number: 08 1952. Finrite financial services administer this for vodacom. I tried calling them and also nobody answers.

So Vodacom add covers without your permission, then you can cancel after 1 month, but this is impossible as nobody answers the phone.

0
Replies (1)
Vodacom
Vodacom's reply08 Feb 2019, 11:03
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team