Vodacom ************ employees

<p>I got a call from a vodacom consultant during November 2016 offering me a migration to a different package as it was noted that I use more data than calls or sms's,I was told that migrating to this package would carry no charge. During December I discovered that I was in fact charged R4500. I called customer care to query this and stated what had happened, after which they checked the telephonic recording and confirmed that the consultant had in fact said that there is no charge. They then logged a complaint, I was then given a reference number. Ever since then my line has been cut each month, I then have to call customer care and explain the whole scenario over and over but without ever receiving any kind of solution. I am truly frustrated as I have businesses to run as well as my day to day that needs to be taken care of. I am disgusted with the level of service that I have received from Vodacom thus far.</p>