VODACOM UNSATISFACTORY CUSTOMER SERVICE

I have had 2 year contracts with vodacom since 1998, I have never defaulted. In 2020 February my last contracts ended, but they continued sending airtime and data until I called them in May 2020 to find out how the contracts can be terminated. I was told to call them beginning of the month to terminate. I called on the 2nd of July 2020 around 9h00, I was asked reason of termination, I explained that my employer has a new contract for me starting August 2020. I was told my contract is terminated as usual I waited for the sms with reference number it never came until the next month. Airtime and data was loaded, I immediately called on the 1st to alert them, it was Saturday, I was told not to use my phone until the matter was resolved,. I was told that the matter was escalated, I will get a response on Monday. The request not to use my phone was difficult, so I purchased my own Airtime to avoid using theirs but their was subtracting. I waited on monday no one called, I again called twice got another lady, she promised to revert back, she never did. I called customer care, I was told I must call the contracts department I did but every time I tried to explain my story every one was transferring me or dropping my calls. I send emails to 2 of their emails to render my complaint, went to the pinnacle nelspruit branch, wrote affidavits from police station, the matter remained unresolved until today. I have been blacklisted for something that was not my doing but negligence on the part of vodacom staff members. I even requested that they retrieve my recorded call message but no one from their side assisted me with my plea.The cycle went on until in November 2020 I give up communicating with vodacom. Hello Peter please help me, my credit score is adversely affected, due to vodacom.